How do I flag VIPs (automatically)?

Mark customers as VIP by hand, or let auto-VIP flag them once they reach a visit threshold you choose.

You can flag a VIP by hand from their profile, or switch on auto-VIP so regulars are flagged for you once they reach a visit count you choose. VIP flagging is Available on Pro plan and above.

Manually: open the customer from Customers and tap the VIP pill in the Tags section (or tick Mark as VIP when adding a customer). VIPs get a star next to their name and a gold avatar, so they're easy to spot during service. Tap the pill again to remove VIP.

Automatically:

• Go to Settings → Bookings → Customers and find the Auto-VIP section. (The page needs Customer profiles — Available on Plus plan and above, and included with every paid product.)
• Switch on Enable auto-VIP.
• Set the Visit threshold — the default is 10, and you can set anything from 2 to 100.
• Click Save changes.

Once it's on, a customer is flagged VIP on their next booking after they reach the threshold. The count is their visits — a visit is a booking whose time has passed if you just take bookings, or one your team ticked off as arrived, seated or cleared if you mark arrivals or track the whole visit (past bookings you brought in with the CSV import count either way) — so bookings still to come, cancellations and no-shows never count, and a customer who books often but rarely turns up never reaches it. A walk-in that is itself their threshold visit flags them straight away. (A waitlist join only counts once it turns into a real booking.) Auto-VIP only ever adds the flag; it never removes one. One thing worth knowing if you tap the pill off by hand: a customer whose real visits are still over the threshold is re-flagged automatically the next time they book — so while auto-VIP is on, un-VIPing a regular only lasts until their next booking. To keep someone un-flagged for good, switch auto-VIP off (or raise the threshold above their count).

Related: How do I record a customer's preferences, tags and notes? · Which bookings count towards a customer's booking total?