How do I run service from the floor plan?

Seat guests, take walk-ins, block tables and place large parties straight from the live floor plan.

The Floor plan view shows your room live — every table coloured by what's happening at it right now. Click any table to act on it.

Reading the colours

The legend explains each state — Available, Upcoming (Next 60 mins), Late, Arrived, Seated, Cleared, No-show, Cancelled, Waitlist (plus promoted and arrived variants), Blocked and Event — and only lists the states actually present on today's plan, so a quiet day shows a shorter key. Colours follow your choices in Settings → Display and layout. Filter buttons let you hide states, and you can filter by booking source (Online, Walk-ins, Staff-created, Self-service), customer attributes (VIP, Birthday, Has dietary — which matches a dietary note on the booking itself or the customer's profile, Repeat customer, First-time), your custom customer tags, booking attributes (Has notes, Has allergies, Special occasion, Payment owed, Has payment (paid)) or a minimum party size.

Acting on a table

Click a table to open its menu:

• Edit booking — opens the current booking (occupied tables).
• Add booking / New walk-in — start a booking or walk-in on that table (free tables). Add booking shows only while Enable staff bookings is on, and New walk-in only while Enable walk-ins is on (both on Settings → Bookings → How people book).
• Temporary Block — a time-boxed block: set a start, end and optional reason (e.g. "Broken leg, VIP"); it expires by itself when the end time passes.
• Hard Block — blocks the table indefinitely until you click Unblock Table.

Blocked tables can't take bookings, walk-ins or waitlist promotions while the block is active. Your team can still choose one on purpose when moving a booking: the table's pop-up then offers Use this blocked table anyway (on a table that already has a booking, it's Book it anyway).

A table holding two bookings at the same time on purpose (see How do I change a booking — time, table, party or length?) shows 2 bookings on its card; tap it and a strip above the details lets you switch between them.

Seating a large party across several tables

When an online booking is too big for one table and needs manual placement, the large-party alert — and the same notification in the bell and its pop-up — offers Assign tables. From any page that opens the floor plan on the booking's date with selection mode already on (if you're already on the floor plan or the timeline, it starts in place):

• Tap each table you want to combine — an amber banner tracks "Selected: N tables — Combined capacity: X/Y".
• Once the combined capacity covers the party, click Confirm Assignment (or Cancel to abandon).

The notification is marked handled once the tables are saved, not when you tap the button.

On a phone

The room switcher is a dropdown showing the current room's name (with Manage floor plans → inside it), and the toolbar's Hide, Filters, Display and Search sit behind one More (…) button — each opens the same panel it does on a desktop. Held sideways, the plan is fitted to both the width and the height of the screen.

Editing the layout

Click Edit layout to open the same floor-plan editor as Settings → Venue → Tables and layout — moving, adding and resizing tables. This needs the floor-plan edit permission, so not all staff see the button.

Related: How do I build my floor plan and add tables? · How do I set up and seat walk-ins? · What do the booking statuses mean and how do I move customers through them?