How do I change my venue's contact details?

Update your phone number, contact email, address and website — and how to request a venue name change.

You change your phone number, contact email, address and website on the Venue profile page — your venue's name, however, can't be edited there and needs a support request.

Only Owners and Admins see this page.

The page has two sections: Your venue (who you are) and Your public pages (what your customer-facing pages do).

• Go to Settings → Venue → Venue profile.
• In Your venue, edit Venue phone number. This is shown on your booking page for large-party enquiries. It must be a valid UK number — you can type it starting with 0 or +44, and it's tidied into the +44 format automatically.
• Edit Contact email. ResoFlow uses this as the default reply-to on customer emails and as the recipient for staff alerts. It isn't shown on your public pages.
• Edit Venue address. Start typing and pick your address from the suggestions. It's shown on booking confirmations. When you save a new address, ResoFlow also works out its map position in the background so Google can place your venue on the map — nothing to do, and nothing changes if that lookup fails.
• Optionally fill in Cuisine (a few words, up to 40 characters — "Scottish, seafood") and pick a Price range (£ to ££££). Both are shown to Google in your page's structured data and printed on the preview card when someone shares your link. Leave them blank and nothing is claimed.
• In Your public pages, edit Your website address. If set, a Back button on your booking page links here. If you leave off the https://, it's added for you.
• Click Save changes in the bar that appears at the bottom of the page.

All of these fields are optional and available on every plan.

Your public pages also holds the Use my ResoFlow page as my homepage switch (Back buttons lead to your ResoFlow venue page instead of your website). The Show my menu on my public pages switch lives on Settings → Menu and stock.

Why can't I edit the venue name?

The Venue name field is shown read-only. It appears on your public pages, emails and billing, so changes are handled by the support team rather than self-service. Click the contact our support team link next to the field (it takes you to Help & Support), start a conversation, and tell them the new name you'd like.

Related: How do I add my logo, colours and images? · How do I set my opening hours? · Why can't I edit my restaurant name myself?